🔹 Overview
MICROSOLV aims to provide full transparency regarding shipping costs and responsibilities. Customers are responsible for all shipping‑related fees, including duties and handling charges. For established accounts, shipments are typically sent FOB Leland, NC via FedEx, with charges prepaid by MICROSOLV and added to the invoice or credit card.
Alternate carriers may be used but require prior approval and may incur additional handling fees.
🔹 Why This Is Important
- Helps customers understand all cost components associated with shipments.
- Ensures clarity on who is responsible for freight, duties, and handling fees.
- Prevents delays by ensuring carrier changes are approved beforehand.
- Supports accurate budgeting and planning for domestic and international orders.
At MICROSOLV, we prioritize clear communication about shipping‑related costs so customers can plan confidently. All Shipping, Handling, and Duty Charges associated with an order are the responsibility of the customer.
For Customers with Established Accounts:
Orders are shipped FOB Leland, NC, using FedEx as the standard carrier unless an alternative is arranged in advance. Shipping charges are prepaid by MICROSOLV and then added to your invoice or credit card transaction.
Using a Different Carrier:
If you prefer a carrier other than FedEx, please note that:
- Additional handling fees may apply.
- All alternate arrangements must be confirmed prior to shipment.
If you have questions or need assistance determining the best shipping option, our Customer Service team is ready to help.